Frequently Asked Questions
How do I open an account and is it free of charge?akeradmin
We only deal on wholesale orders and we do not retail so for us to be able to supply your company, we need to receive your company details, exact wish list for your order.
How can I be sure that your products are genuine?akeradmin
All our products are EU certified and we provide all quality inspection documents to back up our product quality and to avoid the circulation of any counterfeit products.
We ensure our clients get the required documents such as Certificate of Origin, FDA, Bureau VERITAS ISO 90001,Quality analysis certificate, Euro A as well as brand authorization and sanitized invoices before their goods are shipped out.
Do your prices include VAT?akeradmin
It all depends on the country of destination but the quotations we provide to our clients generally include the VAT so no extra VAT to be paid.
What are your discount policies?akeradmin
This depends on the order quantity. It is possible we offer discounts of 5-7% depending on the purchase value but that has to be agreed with our sales agents.
Which payment methods do you accept?akeradmin
You can pay by bank transfer and also by debit/credit card for more details contact our sales agent.
How many products do you stock?akeradmin
Generally we do not stock we operate on a warehousing order preparation policy with our main suppliers and manufacturers. Generally the processing period requires 8-12 days all depending on order quantity.
Can I come and buy product or collect in person?akeradmin
No, in order to provide a streamlined service, orders placed are paid for as part of the order process directly.
We do NOT allow collection of orders in person. We can have them delivered to your forwarder in case we do not have to handle the freight.
Does your online catalogue include images and can I purchase them?akeradmin
Our catalogue includes thumbnail, miniature images.
Images (including thumbnails) remain the sole intellectual property of AKER COSMETICS GMBH.
High resolution images can be purchased individually, or via bulk purchase deals (please contact us for details).
Are you able to provide in depth product descriptions for my listings?akeradmin
No, product descriptions for end users are not provided.